IT support builtfor coworking
IT support for teams working from coworking and flex spaces - devices, connectivity, and meeting-room technology, handled by people who know the environment first-hand.
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Why specialist IT?
Coworking IT is different
A coworking space isn't a regular office. You share the network, you don't control the infrastructure, and there's no IT department down the hall. Generic IT support doesn't account for any of that.
We work inside a coworking space ourselves - Spaces Victoria. We understand the problems because we live with them every day. That's why we built our service around how coworkings actually operate. We support Mac, Windows, Linux, Chromebooks, and mobile devices.
Shared network, your data
Your business traffic runs over infrastructure you don't control. Device security and safe backups matter more here, not less.
No IT department
When something breaks, the founder becomes the IT person. Deadlines don't wait while you troubleshoot.
Meeting room AV
Screens, video conferencing, HDMI cables. When it fails minutes before a client call, you need help now.
Hardware is the business
Your laptop is your office. If it dies, work stops - so repairs need to happen in hours, not weeks.
The approach
How we support coworking teams
Three levels of service. Pick what you need - or combine all three.
Resolve
Something broke. We fix it.
Hardware repairs, software troubleshooting, and emergency support. When a member's laptop dies or the meeting room screen won't connect, we're there - fast.
- Device repairs (screens, batteries, charging)
- Software troubleshooting & recovery
- Emergency data recovery
- Meeting room AV fixes
Prevent
Stop problems before they start.
Proactive care for the tech your business runs on. We keep your devices healthy, your data backed up, your Microsoft 365 or Google Workspace in order, and your setup secure on a network you don't control.
- Secure device setup on shared WiFi
- Microsoft 365 & Google Workspace management
- Device health checks & maintenance
- Backup setup for remote workers
- User onboarding & offboarding
Evolve
Use technology to move faster.
Automation and AI for small teams. From invoicing to email triage, we eliminate the repetitive admin that eats into your week.
- Workflow automation
- AI tools setup & training
- Process audit & optimisation
- Technology strategy
Who we help
Who we work with
Different businesses need different levels of support. We adapt to your size and stage.
Solo Founders & Freelancers
Just you
Fast fixes when your laptop dies mid-project. Pay-as-you-go flexibility - no monthly fees required. We understand the solo hustle.
Pay-as-you-go works bestScale-ups
5–20 people
Growing fast but IT is chaotic? You need predictable costs and onboarding that scales with you, not slows you down.
Subscription recommendedEstablished Companies
20+ people
You need a strategic partner. Compliance, security, and data protection are critical. We think like a CTO so you don't have to hire one.
Custom solutions availablePricing
Simple pricing
Start pay-as-you-go, move to a monthly plan when it makes sense - a three-month start, then monthly rolling.
Per Hour
Pay only for what you use. No monthly fees - ideal for solo members, one-off repairs, and quick fixes.
- Transparent time tracking
- Remote or on-site
- No minimum hours
- Same-day availability
Solo founders & ad-hoc issues
Subscription
For teams working from flex space - helpdesk, monitoring, priority support, and a dedicated account manager.
- Priority response times
- Proactive monitoring included
- Dedicated account manager
- 3-month start, then monthly rolling
Teams working from coworking spaces
Subscription plans
Four levels of cover for teams in coworking and flex spaces. Every plan includes our 1-hour critical / 2-hour standard response (Mon–Fri).
Core
Essential cover for solo members & small teams
- Unlimited remote helpdesk (fair use)
- Maintenance & monitoring
- Antivirus & security setup
- Desk-side visits: £65 call-out + £85/hr
Professional
Proactive support for growing teams in flex space
- Everything in Core
- Managed endpoint protection
- OS patching & health checks
- Managed cloud backup
Complete
Fully managed IT, wherever you work from
- Everything in Professional
- Microsoft 365 management & MFA
- Advanced monitoring & alerts
- Desk-side & on-site included (fair use)
Dedicated
Enterprise-grade, built around you
- Everything in Complete
- Custom SLA & 24/7 emergency line
- CTO-level strategy
- White-glove onboarding
Fair use, in plain terms: unlimited helpdesk means no fixed ticket count - not unlimited engineering time. As a guide, it covers around 1.5 hours per user per month on Core, 2 hours on Professional and 3 hours on Complete, averaged over a quarter. Projects, migrations, training and new-office setups are quoted separately. If usage runs consistently higher, we'll recommend a better-fitting plan first - never a surprise invoice.
All prices exclude VAT and are subject to fair usage and our service terms. Final pricing based on scope and team size. Book a free consultation to discuss your needs.
Real examples from London coworkings
The kinds of problems we solve every week - real jobs from London coworkings, details anonymised.
Freelancer at Spaces
Cracked screen and a failing battery on the laptop her whole business runs on.
Repaired same day - £1,200+ saved vs buying new
Consultant at WeWork
Couldn't connect to a client's VPN with a deadline an hour away.
Sorted in a 15-minute screen share
Founder at Spaces
Presentation screen wouldn't connect minutes before a client meeting.
Cable swapped, meeting saved - five minutes
Our own back office
Our Friday invoicing run took three hours, week after week - so we automated it first.
Down to 20 minutes - about 140 hours a year back
In practice
What this looks like on a Tuesday
A stolen laptop, a nine-desk firm with no IT person, a leaver whose logins outlived them - the three situations we see most in flex space.
Coworking
The laptop that left Victoria
A laptop vanishes at lunchtime, and nobody can say whether the disk was encrypted. That uncertainty is the real incident.
How we run itCoworking
Nine desks, one network
M365 nobody configured, the building's WiFi taken on faith, and a shared note called Passwords. It works - until it doesn't.
How we run itAny small team
The leaver who kept the keys
Around half of companies find former staff still inside their software. The access map takes half a day and usually finds someone.
How we run itFAQ
Frequently asked questions
Especially for Spaces Victoria members, we aim to turn around common repairs such as screens and batteries the same day. If you need to keep working while a device is away, we can arrange a temporary replacement through our device partner Fleet, subject to availability and separate terms agreed for the job.
Call us immediately. At Spaces Victoria we're in the building most weekdays - subscription members are often seen within the hour when we're on-site. Elsewhere in central London, we prioritise business emergencies for same-day on-site help, starting remotely straight away. If the device cannot be restored quickly, we can arrange a temporary replacement through Fleet, subject to availability and agreed terms.
Absolutely. Coworking spaces are full of solo founders and freelancers - pay-as-you-go exists exactly for that. Emergency repairs or one-off setups, no monthly fees required.
Both. We can collect from your desk (especially in Victoria) or you can drop off. Most software issues are solved remotely - no drop-off needed.
Monthly per-user pricing across four plans, from Core (£39) to fully managed Complete and Dedicated. Plans start with a three-month initial term, then run monthly - you move between plans as your team grows or shrinks, and can cancel any month after the initial term with 30 days' notice.
No fixed ticket count - call or write as often as you need for everyday issues. As a guide, it covers around 1.5 hours per user per month on Core, 2 on Professional and 3 on Complete, averaged over a quarter. The plans are built so you rarely need that time - monitoring catches most issues before they reach you; the helpdesk covers the rest. If you consistently need more, we'll suggest a better-fitting plan rather than send a surprise invoice.
On Core and Professional plans, a visit is a £65 call-out plus £85 per hour on site. The Complete plan includes one visit a month under fair use. At Spaces Victoria we're often in the building anyway - and most issues are fixed remotely in minutes.
Yes - Mac, Windows, Chromebooks, and mobile devices. Shared offices mix every platform side by side, and our repair background covers all of them.
For operators
Run a coworking space?
We can support the space itself - network and WiFi, meeting-room AV, and a tech helpdesk your members can lean on. Scope and pricing are shaped around how your space operates, agreed together before we start.
Explore our IT support
Same team, same standards - tailored to how you work.
Not sure what you need?
Book a free 30-minute consultation. We'll assess your setup and recommend the right level of support. No obligation, no sales pitch.