Your IT department, without the overhead
Helpdesk, monitoring, security, and on-site visits for London businesses of 5–50 — one monthly plan instead of an in-house hire.
- From £39 per user / month
- 2-hour response, Mon–Fri
- Remote & on-site
Why it matters
The difference proper IT makes
Most SMEs operate reactively — fixing things when they break. That costs more in the long run.
Without proper IT support
- •Missed updates create security holes no one notices
- •The 'tech person' loses hours context-switching from their real job
- •No monitoring means you only find problems when they cause damage
- •Staff productivity lost to IT issues nobody tracks
With managed support
- Proactive monitoring catches issues before they affect your team
- Dedicated helpdesk with real response times — not 'when someone's free'
- Planned maintenance and updates happen in the background
- Security and backup as standard — not an afterthought
What's included
What we cover
Every business needs a different mix. Some need all three. Some start with one and grow into the rest.
Resolve
When things break, we fix them fast.
Remote and on-site troubleshooting for any tech issue. Hardware repairs handled through Fixfactor, our sister company with 220,000+ fixes behind it. First response within 1 business hour for critical issues (2 hours standard), with a same-day on-site target across central London.
- Remote & on-site troubleshooting
- Hardware repairs via Fixfactor
- Emergency support
- Data recovery
Prevent
Proactive management, fewer fires.
We monitor your systems, apply patches, manage security, handle backups, and run your Microsoft 365 or Google Workspace. New starters are ready on day one, leavers are locked out the same day. Your team focuses on their actual job while we keep the infrastructure healthy.
- Endpoint monitoring & patching
- Microsoft 365 & Google Workspace management
- Security (antivirus, firewall, Cyber Essentials)
- Backup & disaster recovery
- User onboarding & offboarding
Evolve
Technology that gives you an edge.
Workflow audits, process automation, and AI tools that save real hours every week. We help you spend on technology that pays back — not just keeps the lights on.
- Workflow audit & optimisation
- Process automation
- AI tools setup & training
- Technology strategy & roadmap
Pricing
Flexible pricing
Most businesses with 5–50 people find subscription works best. But we offer flexibility for every situation.
Per Hour
Pay only for what you use. No commitments. Ideal for occasional issues or businesses not ready for a subscription.
- Transparent time tracking
- Remote or on-site
- No minimum hours
- Same-day availability
Occasional issues & small teams
Per Job
Defined scope, defined price. Network setup, office migration, security audit — you know the cost upfront.
- Upfront pricing
- Scope agreed in advance
- Includes all labour
- 30-day guarantee — same fault returns, we fix it free
One-off projects & defined work
Subscription
Your IT department for a fraction of the cost. Proactive monitoring, priority support, and a dedicated account manager.
- Priority response times
- Proactive monitoring included
- Dedicated account manager
- Monthly rolling — no lock-in
Growing teams & ongoing support
Subscription plans
Four levels of cover. Every plan includes our 1-hour critical / 2-hour standard response (Mon–Fri) and monthly rolling terms.
Core
Essential IT cover for small teams
- Unlimited remote helpdesk (fair use)
- Maintenance & monitoring
- Antivirus & security setup
- On-site visits at hourly rate
Professional
Proactive support for growing businesses
- Everything in Core
- Managed endpoint protection
- OS patching & health checks
- Managed cloud backup
Complete
Fully managed IT for established teams
- Everything in Professional
- Microsoft 365 management & MFA
- Advanced monitoring & alerts
- On-site visits included (fair use)
Dedicated
Enterprise-grade, built around you
- Everything in Complete
- Custom SLA & 24/7 emergency line
- CTO-level strategy
- White-glove onboarding
Fair use, in plain terms: unlimited helpdesk covers everyday support — as a guide, around 1.5 hours per user per month, averaged over a quarter. Projects, migrations, training and new-office setups are quoted separately. If usage runs consistently higher, we'll recommend a better-fitting plan first — never a surprise invoice.
All prices exclude VAT and are subject to fair usage and our terms. Final pricing based on scope and team size. Book a free consultation to discuss your needs.
How it works
How we deliver support
Three channels designed around how your team actually works. Mac, Windows, Linux — all platforms covered.
Remote
Helpdesk, screen share, and remote access. Most issues never need a site visit — and you talk straight to the engineer who fixes it, not a ticket queue. We track response times and share them with clients monthly.
On-Site
London-wide engineers for hands-on work. Network setup, hardware issues, office visits. Same-day target for critical situations — remote work starts while an engineer is on the way.
Dedicated Contact
Direct line to your account manager. Phone, email, or chat — no call centres, no ticket queues. A real person who knows your setup.
Getting started
How we start working together
No long procurement processes. No six-week onboarding. Four steps, and you have IT support.
Free Consultation
A 30-minute call about your team, your setup, and what keeps breaking. No sales pitch.
Audit & Recommendation
We review your devices, network, and security basics, then recommend a support level — honestly, even if the answer is 'you don't need us yet.'
Proposal & Agreement
One clear document: scope, pricing, and response times. Monthly, per-job, or per-hour — whichever fits.
Onboarding & Support
We document your systems, set up monitoring, and take over the day-to-day — with a direct line to your account manager from day one.
FAQ
Frequently asked questions
First response within 2 business hours during the working day (Mon–Fri) — within 1 business hour for critical, business-down issues. For emergencies, call us directly: phoned-in critical issues get the 1-hour clock.
No. Monthly rolling for subscriptions — cancel with 30 days notice. We earn your business every month. Hourly and per-job work has no commitment at all.
Yes. Mac, Windows, Chromebooks, and mobile devices. We also handle printers, network equipment, and meeting room AV. Our background is 220,000+ repairs across all platforms.
5-50 people is our sweet spot — businesses big enough to need IT support but not big enough to justify a full-time IT person. We scale up and down as needed.
Per user per month, across four plans: Core (from £39), Professional (from £69), Complete (from £99), and Dedicated (custom). All plans include unlimited remote helpdesk under fair use — as a guide, around 1.5 hours per user per month averaged over a quarter, with projects quoted separately. Higher plans add backup, Microsoft 365 management, and on-site cover. We scope the exact plan during the free consultation.
Explore our IT support
Same team, same standards — tailored to how you work.
Let's talk about your IT
Book a free 30-minute consultation. No sales pitch, just honest advice about what you need. If we're not the right fit, we'll tell you.