Your IT department, without the overhead

First response within 2 business hours during the working day (Mon–Fri) - within 1 business hour for critical, business-down issues. For emergencies, call us directly: phoned-in critical issues get the 1-hour clock. These are response commitments - resolution depends on the fault, and sometimes on Microsoft, your ISP or a hardware vendor; we keep you updated throughout.

No. Plans start with a three-month initial term - which covers our onboarding work - then run monthly. Cancel any month after that with 30 days' notice; we earn your business every month. Hourly and per-job work has no commitment at all.

Yes. Mac, Windows, Chromebooks, and mobile devices. We also handle printers, network equipment, and meeting room AV. Our background is 220,000+ repairs across all platforms.

5–50 people is our sweet spot - businesses big enough to need IT support but not big enough to justify a full-time IT person. We scale up and down as needed.

Per user per month, across four plans: Core (from £39), Professional (from £69), Complete (from £99), and Dedicated (custom). Higher plans add backup, Microsoft 365 management, and on-site cover. We scope the exact plan during the free consultation.

No fixed ticket count - call or write as often as you need for everyday issues. As a guide, fair use covers around 1.5 hours per user per month on Core, 2 on Professional and 3 on Complete, averaged over a quarter. The plans are built so you rarely need that time: monitoring and maintenance catch most issues before they reach you, and the helpdesk covers the rest - passwords, third-party outages, and honest 'how do I…' questions. If usage runs consistently higher, we'll recommend a better-fitting plan - never a surprise invoice.

On Core and Professional plans, a visit is a £65 call-out - covering travel anywhere in central London - plus £85 per hour on site. The Complete plan includes one visit a month under fair use. Most issues are fixed remotely within minutes, though; visits are the exception, not the default.

Yes, subject to engineer availability: weekday evenings at 1.5× our hourly rate (£127.50), nights, weekends and bank holidays at 2× (£170). We always confirm the rate with you before starting. If you need guaranteed 24/7 cover, that's the Dedicated plan.

One person and up to two devices they regularly use - typically a laptop and a phone. Extra devices, shared mailboxes or service accounts that need real management are priced separately, agreed upfront.

Projects (migrations, office moves, new infrastructure), hardware and software licences, training, cabling, and data recovery from failed drives - handled by our sister company Fixfactor. All of it is quoted upfront before any work starts. Everyday support, monitoring and maintenance are covered by the plan.